Choose a plan for your forms and polls.

A message successfully saved from any of your contact forms counts once as an inquiry. A poll or survey response counts once as a response, however many questions it answers. Inquiries and responses have separate monthly allowances, so a popular poll never uses up your inquiry allowance. Both use the same stored-answer space. Opening, replying to or deleting an inquiry or response does not change the amount already used. Both allowances renew every month, including on yearly Pro, which is billed once a year. Your account shows the next renewal date.

New messages, or new responses, cannot be accepted until that allowance renews or you upgrade. There are no automatic extra charges. You can still read and export saved inquiries before their scheduled deletion dates.

No. Your monthly allowances count new inquiries and poll or survey responses. Retention controls how long each saved inquiry or response stays, starting when it arrives. Setup suggests 90 days. Increasing retention applies to new inquiries and responses; it does not extend older ones. Choosing a shorter period also shortens existing expiry dates. Survey totals count retained responses, so they change when responses expire or are deleted. Export anything you need before it expires.

Upgrade, cancel or resume, see your invoices and update your card in Plan & billing.

Pro renews monthly or yearly, depending on your plan, until cancelled. Cancelling keeps Pro until the end of the paid month or year. Cancelling during the free trial means you aren’t charged; Pro stays until the trial ends. Our additional 14-day first-payment guarantee for yearly Pro includes charged tax; a guarantee refund ends Pro immediately.

How the first-payment refund works

Checkout shows the full recurring price before you order. Individuals and businesses can subscribe; a VAT number is not required. If you buy for a business and give a valid VAT number where tax isn’t charged on the sale, Paddle removes the tax, so you pay less.

Paddle is the seller and merchant of record for paid subscriptions, handling payments, transaction taxes and invoices. Vlomkat Solutions FZ-LLC provides makeform.live and product support.

You pay on makeform.live, and your card details go into Paddle’s secure checkout.

Insights shows inquiry trends, your busiest forms and labelled links, and how quickly inquiries are marked handled. Choose the last 7, 30 or 90 days or a year. Daily totals contain no submitted fields and last 12 months; older history may be incomplete. Handling time does not measure email replies.

Receive photos and PDFs with inquiries. Enable file uploads per form: up to three files, 5 MiB each and 10 MiB per inquiry, with 1 GiB of private storage across your account. Visitors can send PNG, JPEG or WebP photos, or PDFs (iPhone HEIC photos aren’t accepted); photos are saved as WebP without location details. Download files from your inbox; they follow the inquiry’s retention and deletion.

Show your business name, logo and colour on shareable forms and embeds, including the link preview. Remove the promotional makeform.live badge; privacy links remain.

Choose more form styles: the Centred, Minimal and Soft layouts, heading and text colours, and font choices. Free uses the Classic layout. When you use your branding, your logo and colour also appear on printed QR cards and posters and on shared results images. Pro prints and results images never show the makeform.live credit.

Send visitors an automatic receipt with your own message and an optional expected reply time. When you use your branding, these emails show your name, logo and colour without makeform.live promotion. It contains no submitted inquiry content and comes from a do-not-reply address, so your email address is never shown. To prevent unwanted email, receipts are limited to one per visitor address per hour across makeform.live and 500 per account per UTC calendar day.

Choose one reminder after 24, 48 or 72 hours if an inquiry is still not handled. Mark it handled to cancel its reminder. Both email options are off until you enable them and apply to future inquiries.

Send a signed webhook to your own HTTPS address or automation tool for each new inquiry. It carries identifiers, the form and project names, the time and a private link, not the visitor’s answers; to read answers, give the app access as a connected app. A webhook counts towards your 3 alerts. If you move to Free, webhooks pause and resume when you upgrade.

Each form supports 50 questions. Short text allows 200 characters, long text 2,000, and email addresses 254. All 50 maximum-length text answers fit within the 3 MiB answer envelope. Storage counts the UTF-8 bytes of saved answer JSON, including its field names and JSON formatting. It excludes files, indexes and backups. Restricted and not-yet-deleted answers still count.

Stored answers from inquiries and surveys share one account allowance, separate from files. It does not reset monthly. New answers stop when storage is full; existing inquiries remain readable and exportable until their usual deletion date. Storage is freed when records are actually deleted, including after retention cleanup. No automatic storage charges apply.